Citizens Banks on American Express HR Pro to Rebuild Employee Credibility

By: Jim Turner | Posted: December 14, 2012 11:45 AM
Citizens Property Insurance Corp. is bringing in the top human resources pro from American Express to oversee employee personnel matters considered wildly portrayed by the media the past couple of months.

Charles D. Johnson

Charles D. Johnson

The Citizens board of governors tabbed Charles D. Johnson on Friday during their meeting at the Peabody Hotel in Orlando to be vice president of Human Capital Management.

Johnson is expected to begin work on Monday.

“Charles’ first priority will be to focus on policies and procedures to help Citizens address areas of weakness and to identify ways to create a more productive and well-balanced environment for all employees,” said Barry Gilway, Citizens president and CEO.

“This will include an in-depth look at what needs to be done to strengthen and implement consistent, uniform disciplinary and severance procedures.”

Johnson will come on board as state Chief Inspector General Melinda Miguel, at the direction of Gov. Rick Scott, is reviewing the scuttling of the Citizens integrity team at a time it was investigating internal issues, including allegations of sexual harassment, indecent drunken behavior in public, questionable payments and falsified documents.

Gilway has strongly insinuated that the past problems within the agency were being magnified in the media and that most had been found to be baseless.

A release from Citizens notes that Johnson will also be expected to be involved in the ongoing review of Citizens’ organizational structure.

“I understand that Mr. Gilway’s goal is the completion of a thorough review of Citizens’ organizational structure so we can determine how to best realign resources to make Citizens as effective as possible,” Johnson stated. “I am committed to doing everything within my ability to make this goal a reality.”

At American Express Inc., Johnson led human resources support since 2008 for approximately 15,500 employees throughout North America and 15 other countries.

His resume includes HR stops with Office Depot, Nationwide Credit and AT&T Wireless Services. A Florida State University graduate, who earned a master's from Florida International University, started his career in 1986 as an assistant HR director with the city of Hallendale.

Reach Jim Turner at or at (772) 215-9889.

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